Refund & Cancellation Policy

Effective Date: July 2026 | Last Updated: September 2026

At App4OT LLC, we are dedicated to providing licensed Occupational Therapists, pediatric specialists, and clinics worldwide with dependable, privacy-focused diagnostic and documentation software. This Refund & Cancellation Policy outlines your rights regarding purchases, subscriptions, one-time assessment fees, and statutory cooling-off periods across global jurisdictions.

1. Subscription Plans (Monthly & Yearly)

We offer recurring subscription plans for ongoing access to App4OT software and features:

• Cancellation Anytime: You may cancel your subscription at any time directly through your account dashboard or by contacting us at [email protected]. Upon cancellation, your subscription will not renew, and you will retain full access to paid features until the conclusion of your current paid billing period. We do not charge cancellation fees.
• Statutory 14-Day Right of Withdrawal (EU / EEA / UK): If you are a consumer residing in the European Union, European Economic Area, or the United Kingdom, you have the legal right under EU Directive 2011/83/EU and the UK Consumer Rights Act 2015 to withdraw from a subscription contract within 14 calendar days from the date of initial purchase without stating any reason. If you exercise this right within 14 days and have not actively utilized the service during this period, you are entitled to a full 100% refund. If you requested immediate commencement of the service during the withdrawal period, a fair proportionate refund will be calculated based on the unused portion.
• Annual Subscription Courtesy Window: For yearly subscriptions that renew automatically, if you intended to cancel but forgot and notify us within 7 calendar days following the renewal charge without using the software during the new term, we will gladly issue a full refund upon request.

2. Single Diagnostic Assessments & Pay-Per-Use ("Diagnozy na sztuki")

App4OT offers single diagnostic assessments, pay-per-report credits, and prepaid assessment packs for clinicians who prefer a pay-as-you-go model rather than an ongoing subscription.

A. Unused Assessment Credits (14-Day Refund Guarantee)

If you purchase single diagnosis credits or a bundle of diagnostic assessments and have not utilized or generated an assessment with them, you have the right to request a full 100% refund within 14 calendar days of the purchase date. If a portion of a bundle was utilized, a pro-rata refund for the remaining unused assessments may be issued.

B. Instant Generation & Waiver of Right of Withdrawal for Digital Content

When purchasing or generating an individual diagnostic assessment report:

• You expressly request and consent to the immediate performance and generation of the digital diagnostic report prior to the expiration of the 14-day statutory withdrawal period.
• You acknowledge that once the diagnostic report has been generated and rendered or downloaded, you forfeit the right to cancel or request a refund for that specific completed assessment.

3. Technical Errors, Corrupted Files & Duplicate Charges

Regardless of whether you are on a subscription or pay-per-assessment model, you are always protected against technical issues:

• 100% Guarantee on Technical Failures: If a technical bug, server disruption, or software error prevents your assessment from generating, delivers a corrupted PDF report, or results in a failure to deliver the purchased service, please contact us immediately. We will promptly rectify the issue, reissue your credit, or provide a full 100% refund.
• Duplicate Billing: If your payment method is erroneously charged multiple times for the same transaction, any duplicate charge will be refunded immediately upon verification.

4. Global Jurisdictional Compliance

App4OT serves healthcare professionals across the globe and adheres strictly to applicable regional consumer protection laws:

• United States: All purchases comply with applicable federal (FTC) and state consumer protection laws. Automatic renewals are clearly disclosed prior to purchase.
• European Union & United Kingdom: Full compliance with EU Directive 2011/83/EU on Consumer Rights, the EU Omnibus Directive, and the UK Consumer Rights Act 2015. Consumers may also utilize the European Commission's Online Dispute Resolution (ODR) platform.
• Australia: Our services come with statutory guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• Canada: Transactions comply with provincial Consumer Protection Acts and federal statutory standards for online digital commerce.
• Japan: Compliant with the Act on Specified Commercial Transactions (特定商取引法). Digital content that has been generated or delivered immediately upon the consumer's request is non-refundable, except in the event of defect.
• South Korea: Compliant with the Act on the Consumer Protection in Electronic Commerce. In accordance with Article 17, digital content whose provision has commenced with the consumer’s consent is exempt from cooling-off withdrawal.
• GCC & Arab Countries (UAE, Saudi Arabia, Qatar, etc.): Fully aligned with local digital commerce and consumer protection mandates governing software licenses and services.

5. How to Request a Refund or Cancellation

To request a refund or cancel an active service, please follow these straightforward steps:

1. Send an email to [email protected] with the subject line "Refund Request" or "Subscription Cancellation".
2. Include the email address associated with your App4OT account, the transaction date, and the order ID or receipt number (if available).
3. Briefly describe the reason for your request (e.g., EU 14-day statutory withdrawal, unused credits, or technical defect).

Turnaround & Payout:

• Our support team reviews and responds to all refund requests within 1 to 3 business days.
• Approved refunds are submitted immediately to our payment processor (Stripe) and will appear on your original payment instrument (credit/debit card or bank account) within 5 to 10 business days, depending on your financial institution's processing times.
• Refunds are always issued in the original currency (USD) to the original payment method without any hidden administrative deductions.

6. Chargebacks and Payment Disputes

We pride ourselves on prompt, fair, and transparent customer service. If you encounter any billing discrepancy, unauthorized charge, or service dissatisfaction, we strongly encourage you to contact us directly at [email protected] before filing a dispute or chargeback with your bank or credit card provider. We resolve virtually all legitimate issues within 24–48 hours without the delays associated with bank disputes.

7. Contact Us

If you have any questions, suggestions, or concerns regarding this Refund & Cancellation Policy, please contact our legal and support team:

App4OT LLC
30 N Gould St, Suite R
Sheridan, WY 82801, USA
EIN: 37-2243233 • DUNS: 149894963
Email: [email protected]